Feel free to contact Customer Service with any questions and/or concerns. A customer service representative is available Monday to Friday from 8AM-5PM CST.
MAIL: LeMystere.com | ATTN Return/Exchange Processing | 400 West Chickasaw Avenue | McAlester, OK 74501
How do I create an account?
Click the MY ACCOUNT link at the top right side of our site. Under NEW CUSTOMERS click REGISTER. Simply follow the prompts to fill in your information. Click the SUBMIT button to complete your account setup. Your information is never sold to any other company and is kept completely private.
How do I edit my account information?
Click the MY ACCOUNT link at the top right side of our site. Once you are signed in, you may edit any of your information including:
• Change email address or password
• Change email preferences
• Manage billing addresses
• Manage shipping addresses
• View gift certificate balance
I forgot my password.
Click the MY ACCOUNT link at the top right side of our site. Click the FORGOT YOUR PASSWORD link located below the password field. This link will send an email to your provided email address with your password.
Shipping & Returns/ExchangesTop
How much is my shipping cost?
LeMystere.com offers Free Standard Shipping on all orders. Enjoy hassle-free shopping with no coupon code required.
You may upgrade to 2nd day delivery for a fixed fee of $12.00 at checkout. Please allow 24-48 hours for order processing, in addition to the 2 days delivery time (excluding weekends).
How will I know when my order has shipped?
When your order ships from our warehouse you should receive a Shipment Notification via email that includes a tracking number to the email address you provided. If you have not received this email and believe your order should have shipped, click the MY ACCOUNT link at the top right-hand side of our website. Here you can view the status of any orders you have placed. Click on REVIEW ORDERS/TRACK PACKAGES. Next to each of your orders will be listed its current status; ‘processing’ orders have not yet shipped, 'shipped' orders have left the shipping center and you may track their location directly through the shipping carrier.
When will my order ship?
Once your order is placed, please allow 24-48 hours for order processing before your order is shipped. You will receive a Confirmation of Shipment email from us to the address you provided during checkout.
Do you ship to my country?
We currently do not ship, bill, or process international orders. We ship exclusively in the United States.
Do you ship to PO Boxes?
Yes, we currently ship, bill, and process orders to PO boxes.
Do you ship to Military Adresses? (APO/DPO/FPO)
Yes, but any order being shipped to an APO/DPO/FPO address must be made via telephone. Please call Customer Service at 1.866.267.3611, Monday to Friday from 8AM-5PM CST, for assistance placing & shipping your order.
How do I return or exchange my product?
LeMystere.com gladly accepts returns or exchanges of unworn, unwashed, undamaged, or defective merchandise purchased directly from LeMystere.com. Please contact Customer Service to notify of return or exchange.
EXCHANGE: Exchanges within 30 days of the original purchase date, for items equal to the original dollar amount, will be accepted and a pre-paid return label will be supplied to return your merchandise. Please call Customer Service at 866.267.3611 to initiate your exchange. Representatives are available Monday to Friday from 8am – 5pm CST.
RETURN: Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than 30 days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase.
A credit will be issued as soon as we receive and process your return. Please note, LeMystere.com does not cover the expense of return shipping, and shipping and handling charges are not refundable unless the return is due to defective merchandise. Please allow up to 2 billing cycles for a refund to appear on your credit card statement. Special offers may be subject to reduction by a return/exchange or cancellation.
What is the return address?
ATTN Return/Exchange Processing
400 West Chickasaw Avenue
McAlester, OK 74501
I received the wrong product.
If you feel that you have received the wrong product, please contact Customer Service within 72 hours of receiving the order so that we are notified of the error and can begin to make the necessary adjustments.
Track/Review or Cancel OrderTop
How do I change quantities or cancel an item in my order?
Click the MY ACCOUNT link at the top right-hand side of our website to view the orders you have placed. Then, click CHANGE QUANTITIES/CANCEL ORDERS to find and edit your order. Please note that once an order has begun processing or has shipped, it is no longer possible to edit the order.
How do I track my order?
When your order ships from our warehouse you should receive a Shipment Notification email that includes a tracking number to the email address you provided. If you did not receive this email, you may alternatively locate your tracking number by clicking on the 'My Account' link at the top right hand side of our website and locating the order for which you are inquiring. Once you have located the tracking number, you may enter it into the shipping carrier's online package tracking system.
What do I do if my order was not delivered?
Click the MY ACCOUNT link at the top right-hand side of our website to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipping carrier to confirm that your package was delivered. If your package shows a status of Delivered, yet you have not received it, please contact Customer Service for assistance.
An item is missing from my shipment.
If your order arrived only partially complete, it is possible that inventory was no longer available on the item(s) you selected. You should have received an email notification or phone call from Customer Service informing you of your order status. Please contact Customer Service for any further questions or assistance.
What about backorders?
LeMystere.com does not accept backorders.
E-Gift Certificates & Special PromotionsTop
How do I buy an e-gift certificate?
To purchase an e-gift certificate, click here.
How do I redeem an e-gift certificate?
Simply enter your e-gift certificate code in the GIFT CERTIFICATE prompt box in your Shopping Bag and click APPLY. The amount of your certificate will then be applied to your current order total.
How do I redeem a coupon?
After adding items to your Shopping Bag, click the SHOPPING BAG link at the top of the site. Then, click the CHECKOUT button to view your Shopping Bag. At the bottom of the Shopping Bag page, you’ll see a box where you may enter your coupon code. Only one discount code applied per transaction will be permitted, unless otherwise specified. Click APPLY and the applicable discount will be deducted from your order total.
Special Promotion: BREAST OASIS
For the month of October, LeMystere.com is proud to donate $2** from every bra purchase to Breast Oasis, a non-profit charitable organization dedicated to supporting women. **During the month of October 2014 (October 1, 2014, 12:00AM-October 31, 2014, 11:59PM EST) Komar Intimates, LLC (“Komar”) will donate $2 to Breast Oasis for every bra purchased via www.lemystere.com during said timeframe up to, and not to exceed, $10,000 (the “Promotion”). Breast Oasis is a non-profit charitable organization that provides new and gently used bras to women in need. For more information on Breast Oasis or to make a donation directly to Breast Oasis, please visit their website at http://breastoasis.org/site/page.php?id=275 (the “Website”). Information and related materials in connection to the Promotion are subject to change without notice. This website [or e-mail, social webpage, etc.], and all information and related materials in connection thereto, are provided as an “as is” basis. Komar makes no representation or warranty whatsoever regarding Breast Oasis or the information or materials it publishes.
Payment Options & ChargesTop
What are my payment choices?
LeMystere.com accepts Visa, Mastercard, Discover, and American Express for payments.
Do I have to pay sales tax?
Sales tax is only collected if your order is being shipped in the same state as our shipping warehouse, California.
I have a question on my charges.
Click the MY ACCOUNT link at the top right-hand side of our site to review your orders. Here you may compare your order history on our website with your financial records. If you have any further questions or concerns regarding the issue, please contact Customer Service for assistance.
I need a copy of my receipt/invoice.
Click the MY ACCOUNT link at the top right-hand side of our site where you will be prompted to enter your email and password. Here you are able to review your past and pending orders. Click PRINT INVOICES and then locate the order for which you need to print a receipt and/or invoice. Select the order and then select NEED TO PRINT AN INVOICE? Your invoice will then pop up in a second window from which you can print.
When will my charge appear on my credit card?
Your charge will appear on your credit statement at the time the order ships, usually within a few days of placing your order. You can further monitor the status of your charge by logging into your LeMystere.com account, locating the order for which you are inquiring, and check its current status.
How will I be reimbursed for a return?
Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type. Credits take approximately 7-10 days from the time we receive your item(s). Refunds for items returned more than 30 days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase.
Review our Return Policy section above for more details.
Le Mystère Care TipsTop
Fine lingerie is a serious investment and with a little extra care you can lengthen the lives of your bras and panties.
- Hand wash whenever possible but never wring garments out, some delicate fabrics and laces can tear.
- Machine wash in a lingerie bag, on the gentle cycle. Make sure to wash with like colors and never with towels.
- Use only cold or warm water. Hot water can break down fabrics and elastics.
- Hook bra together to avoid snags.
- Avoid putting bras in the dryer — heat breaks down spandex and elastics and, in general, wreaks havoc on fine lingerie.
We are looking for top fashion-forward and lifestyle websites to join the Le Mystere affiliate program. As a member of the program, you can earn commission when your visitors buy from LeMystere.com.
About the Le Mystere Affiliate Program
At Le Mystère, our mission in to To transform every woman’s life with the right bra. LeMystere.com offers the educational tools and the array of sizes you need to achieve this mission. We have the perfect fashion for every function: smooth t-shirt bras, lacy date-night looks, supportive straplesses, minimizer and maternity options, special occasion convertible bras and bustiers, and all the panties to match.
We know the right bra can truly transform a women’s life. Le Mystère, founded in 1991, revolutionized intimate apparel by building a bra for comfort using modern innovations. Beginning with petal-soft microfibers, imported laces, memory foam cups, gentle hook and eyes, and plush, padded straps—the most beautiful bras were hand-crafted and produced in the widest range of band and cup sizes offered in America. To this day, we still cater to women worldwide of all shapes and sizes, from 30A to 44H.
LeMystere.com is committed to delivering a site that is easy to use, stylish to look at, and supported by top-notch customer service.
• Fast, free shipping
• Quality product imagery and product selection
• Educational tools to help you find the perfect fitting bra
• A suite of bras and panties for every function!
Whether you have a fashion blog, email newsletter, Twitter feed, or Facebook fan base, you can start earning money through the Le Mystère affiliate program by offering your visitors a chance to transform. The program is simple, free of charge, and rewards you with generous commissions on every sale generated through your site.
To begin, we'll provide you with everything you need to set up your links and banners to LeMystere.com. From then on, each time a customer comes from your site to ours and makes a purchase, you'll earn commissions based on the monthly revenues generated by referred visitors.
Le Mystère lingerie can be found at the following retail stores, as well as select specialty stores.
• Bergdorf Goodman
• Brown Thomas
• Lord & Taylor
• Saks Fifth Avenue
• Von Maur
Le Mystère PoliciesTop
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. The
security of the information regarding your purchase is very important to us. We guarantee that your transactions are
secure when you place an order through carolehochman.com. In the unlikely event of any issues with your credit card
transaction, you will have no liability for any charges relating to that transaction.
Terms and Conditions
Click here to view our Terms and Conditions.
Terms and Conditions
Acceptable and Prohibited Site Use: Security: You are prohibited from violating or attempting to violate the security measures on the Site, including, without limitation:
(1) Using a false password or one belonging to another user, or accessing data not intended for the user, or logging into a server or account which such user is not authorized to access;
(2) Disclosing a password, or permitting a third party to use a password, or failing to notify us if a password is compromised;
(3) Attempting to probe, scan or test the vulnerability of the system or network, or to breach security or authentication measures without proper authorization;
(4) Attempting to interfere with service to any user, host or network, including, without limitation, via means of “overloading”, “flooding”, “mail bombing” or “crashing”;
(5) Sending unsolicited e-mail, including promotions and/or advertising of products or services;
(6) Without the prior written consent of Le Mystère, distributing, modifying, transmitting, transferring, displaying, performing, reproducing, publishing, re-publishing, licensing, creating derivative works of, or selling any Site Content (hereinafter defined);
(7) Transmitting, displaying, transferring, or submitting any spam, duplicate messages, unauthorized advertisements, unauthorized promotions, surveys, contests, giveaways, sweepstakes, Ponzi schemes, chain letters, or pyramid schemes;
(8) Falsifying headers, creating a false identity, or otherwise forging or manipulating identifiers in order to deceive others or disguise the true origin of any user content transmitted or transferred to or via the Site;
(9) Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; or
(10) Hijacking all or any part of the Site content, deleting or changing any Site content, deploying pop-up messages or advertising, running or displaying this Site or any Site content in frames or through similar means on another Site, or linking to the Site or any page within the Site, without our specific written permission.
You agree to use the Site only for lawful purposes and only for your own personal, non-commercial use. You may not use the Site to transmit, post, download, distribute, copy, display publicly, store or destroy material (a) in violation of any applicable law or regulation, (b) in a manner that will infringe the copyright, patent, trademark, trade secret or other intellectual property rights of Le Mystère or any others or violate the privacy or publicity or other personal rights of Le Mystère or any others, or (c) that is libelous, obscene, offensive, threatening, defamatory, abusive or hateful.
We have absolute discretion to determine if any use violates these rules, and to act as we deem appropriate in the event of any violation. Violations of system or network security may result in civil or criminal liability. We will investigate occurrences which may involve such violations and may involve, cooperate with, and make disclosures to, law enforcement authorities in identifying and prosecuting users who are involved in such violations.
All content included on this Site, including images, illustrations, designs, icons, photographs, video clips, audio clips, logos, button icons, software, written materials and other materials (collectively, “Content”) are the property of Le Mystère or its content suppliers and are protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all Content on this Site is the exclusive property of Le Mystère and is protected by U.S. and International copyright laws. All software used on this Site is the property of Le Mystère or its software suppliers and is protected by U.S. and International copyright laws. The Contents and software on this Site may be used solely as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the Content or software on this Site is strictly prohibited. The Content on our Site, and the Site as a whole, are intended solely for personal use by the users of our Site. You may download or copy the Content and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, the Site, or any related software.
Le Mystère’s products displayed on the Site are generally available in most cases in select department in the United States and select foreign markets while supplies last. In some cases, merchandise displayed on the Site may not be available in stores and Le Mystère makes no representations or warranties that any of the products or services displayed on the Site will be available at any time or location.
Orders, Prohibition on Reselling, and Price:
The information on this Site does not constitute a binding offer to sell products described on the Site or to make such products available in your area. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. You may not purchase any item from this Site for resale by you or any other person, and you may not resell any item purchased from this Site. The prices displayed on the Site are quoted in U.S. dollars and are intended to be valid and effective only in the United States. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed.
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
Comments and Submissions:
All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Le Mystère on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, Comments) shall be and remain Le Mystère property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Le Mystère of all worldwide right, title and interest in all copyrights and other intellectual properties in the Comments is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that none of the Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that none of the Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. Notwithstanding anything herein to the contrary, you are and shall remain solely responsible for the content of any Comments you make.
Links to Other Web Sites:
To the extent that this Site contains links to outside services and resources, including other websites, the availability and content of which Le Mystère does not own, operate or control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service, resource or website. Any such links are provided solely as a convenience to you. If you click on these links, you will leave this Site. Le Mystère makes no representations or warranties concerning and is not responsible for the content, information or other material on or accessed from any other websites that are not owned, operated or controlled by Le Mystère.
YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THE SITE OR ANY FEATURE OR PART THEREOF AT ANY TIME. Le Mystère EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIALS ON THE SITE ARE NONINFRINGING, AS WELL AS WARRANTIES IMPLIED FROM A COURSE OF PERFORMANCE OR COURSE OF DEALING; THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THE SITE WILL BE SECURE; THAT THE SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE WILL BE VIRUS-FREE; OR THAT INFORMATION ON THE SITE WILL BE COMPLETE, ACCURATE OR TIMELY. IF YOU DOWNLOAD ANY MATERIALS FROM THIS SITE, YOU DO SO AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIALS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM Le Mystère OR THROUGH OR FROM THE SITE SHALL CREATE ANY WARRANTY OF ANY KIND. Le Mystère DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THIS SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.
Limitation of Liability:
Le Mystère ASSUMES NO RESPONSIBILITY FOR AND SHALL NOT BE LIABLE FOR ANY DAMAGES TO, INTERRUPTION OF SERVICE OR VIRUSES THAT MAY INFECT YOUR COMPUTER OR TELECOMMUNICATIONS EQUIPMENT ARISING FROM YOUR ACCESS TO OR USE OF THIS SITE AND ITS CONTENTS. IN NO EVENT SHALL Le Mystère OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF Le Mystère HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION, UNDER CONTRACT, TORT OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OR THE EXISTENCE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
From time to time, there may be information on this Site that contains typographical errors, inaccuracies, or omissions, including those that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We apologize for any inconvenience this may cause you.
Jurisdiction and Applicable Law:
Entire Agreement and Admissibility:
Unless otherwise specified and except to the extent Le Mystère products are offered for sale in the United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Le Mystère products and services available in the United States and select foreign markets. This Site is controlled and operated by Le Mystère from its offices in New York, NY.
Third-party trade names, product names and logos, contained in this Site may be the trademarks or registered trademarks of their respective owners.
This Agreement is effective unless and until terminated by Le Mystère. Le Mystère may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Le Mystère’s sole discretion you fail to comply with any term or provision of this Agreement.